Start Customer Experience Transformation with Dynamics 365
Your customers expect fast, personal, and consistent experiences — every single time. Dynamics 365 gives your sales, marketing, and customer service teams the tools to actually deliver that, all from one connected platform.
- A unified platform that connects Dynamics 365 Sales, marketing, and Dynamics 365 Customer Service into one seamless customer view.
- AI-powered insights from Dynamics 365 Customer Insights that help your teams focus on the right deals, the right customers, at the right time.
- Deep integration with the wider Dynamics 365 family and Microsoft ecosystem — Microsoft Teams, Outlook, Azure, and Power Platform — out of the box.
Not sure which apps you need or what it will cost? You can get a custom quote in minutes, or read more about Dynamics 365 for help desk and our wider Dynamics 365 services, consulting, and customization.
Dynamics 365 CRM Modules We Implement
Dynamics 365 is not a single CRM — it is a suite of purpose-built apps that cover every stage of the customer lifecycle. We implement and connect all three core modules.
Sales Transformation with Dynamics 365 Sales
A scattered sales process costs you deals. Dynamics 365 Sales brings everything together so your team can focus on what actually matters — building relationships and closing business.
Benefits for sales reps
- One place for all account and contact information.
- Full visibility into every opportunity in the pipeline.
- Timely follow-ups with built-in activity scheduling.
- Quick access to sales materials when needed most.
- AI-powered suggestions based on actual sales history.
- Smarter prioritization so reps focus on the right deals.
- Real-time alerts when prospects show buying signals.
Benefits for sales managers
- A live view of team performance at any moment.
- Clear breakdown of leads by source and stage.
- Custom dashboards built around the KPIs that matter.
- Faster onboarding for new reps with less hand-holding.
- Forecasting tools that make planning less of a guessing game.
- Early visibility into deals at risk before it’s too late.
Dynamics 365 Sales pricing, per user/month
| Plan | First Dynamics 365 app | Subsequent qualifying app |
|---|---|---|
| Sales Professional | $65 | $20 |
| Sales Enterprise | $95 | $20 |
| Sales Premium | $135 | $135 |
| Microsoft Relationship Sales | $162 | $162 |
Marketing Transformation with Dynamics 365 Customer Insights
Repetitive marketing tasks shouldn’t eat your team’s time. Dynamics 365 Customer Insights handles the routine so your people can focus on strategy and creativity. Here’s what it covers:
- Smart customer segmentation based on real behavior.
- Outreach across email, social, SMS, and mobile — all in one place.
- Lead capture directly from your marketing pages.
- Visual customer journey builder you can actually use.
- Full event management from registration to follow-up.
- Real-time personalization based on how customers engage.
- Performance tracking so you know what’s actually working.
Dynamics 365 Customer Insights pricing, per tenant/month
| Plan | First Dynamics 365 app | Subsequent qualifying app |
|---|---|---|
| Marketing | From $1,700 | From $1,000 |
Customer Service Transformation with Dynamics 365 Customer Service
Slow, disconnected support is one of the fastest ways to lose a customer. Dynamics 365 Customer Service helps your team respond faster, resolve smarter, and make every interaction feel effortless. It supports:
- A single omnichannel desk handling requests from every digital channel.
- Intelligent case routing that gets the right request to the right agent.
- Instant customer history for agents — no digging, no delays.
- A searchable knowledge base that cuts resolution time significantly.
- Ready-to-use response templates for common queries.
- Configurable dashboards that show the metrics your team actually needs.
- Automated workflows that reduce repetitive manual tasks.
Dynamics 365 Customer Service pricing, per user/month
| Plan | First Dynamics 365 app | Subsequent qualifying app |
|---|---|---|
| Customer Service Professional | $50 | $20 |
| Customer Service Enterprise | $95 | $20 |
| Field Service | $95 | $20 |
| Remote Assist | $65 | $20 |
Get the Best Value of Dynamics 365 with INNERLUXES
With and 132+ IT professionals across 30+ industries, INNERLUXES knows how to turn a powerful platform into a solution that actually fits your business — not the other way around.
Consulting
We start by understanding how your business actually works. Then we map out exactly what Dynamics 365 should do for you — and what customizations will make the biggest difference.
Implementation
We configure, customize, and extend Dynamics 365 to match your real workflows. Your historical customer data comes with you — nothing gets left behind.
Migration
Outgrown your current CRM? We move you to Dynamics 365 cleanly and confidently — whether you’re coming from a legacy system or an on-premises Dynamics setup.
Integration
We connect Dynamics 365 to the rest of your tech stack so data flows automatically, teams stay aligned, and nothing falls through the cracks.
Essential Integrations to Ensure Uninterrupted Data Flows
Your Microsoft Dynamics CRM doesn’t live on its own — it needs to talk to the rest of your business. Every integration plan we build is unique, but there are a few data flows we always consider foundational:
- Customer touchpoints — pulling in customer data from every channel to build a true 360-degree view.
- Customer Data Platform — the central layer that collects, stores, and feeds clean data into your CRM apps.
- ERP — keeps product, inventory, and order information flowing directly into sales and support.
- Accounting software — tracks payment status and syncs financial updates to won opportunities automatically.
- Reporting layer — we surface pipeline and service metrics through a dedicated charts and BI solution built on your CRM data.
- Sales email — an email tracking tool keeps every conversation logged against the right record.
CRM rarely stands alone. We position Dynamics 365 inside the full Microsoft consulting services stack — pairing it with Microsoft Power Apps, cloud infrastructure on Microsoft Azure with Azure consulting and Azure managed services, plus SharePoint and Microsoft 365 for collaboration.
Nimra
Power Platform Consultant
at INNERLUXES
“A successful Dynamics 365 CRM rollout depends on more than configuration. We validate every integration endpoint, stress-test every workflow, and run end-to-end regression before go-live — so your team hits the ground running, not troubleshooting.
Selected CRM Projects by InnerLuxes
Choose the Best-Suited Deployment Model
Whether your infrastructure lives in the cloud or on your own servers, Dynamics 365 has a deployment path that works for your business. We guide you through the right choice.
Dynamics 365 Sales, Customer Insights, and Customer Service are built for the cloud. Get up and running faster, scale without friction, and keep all three apps connected for seamless customer management.
If your business requires on-premises infrastructure, Dynamics 365 Customer Engagement delivers the full suite of customer engagement and collaboration features in a locally hosted environment.
Microsoft Dynamics 365 CRM Solutions by Sales Model
With 68+ projects delivered and experience across 30+ industries, we know that no two businesses sell or serve customers the same way. Our Dynamics 365 solutions are built to fit how you actually work.
B2C Sales
A medium-to-large client base with a high volume of daily transactions. Dynamics 365 automates segmentation, personalizes outreach at scale, and tracks every interaction across every channel.
B2B Transactional Sales
A mid-sized client base with higher transaction values compared to B2C. Pipeline visibility, account management, and forecasting tools keep revenue predictable and opportunities from slipping through.
B2B Complex Sales
Longer sales cycles, fewer accounts, and multiple stakeholders involved in every decision. Relationship intelligence, stakeholder mapping, and deal health scoring give your team the edge in long-cycle selling.
Build Customer Relations That Last with INNERLUXES
The right CRM doesn’t just organize your data — it changes how your whole business connects with customers. At INNERLUXES, we’ve helped companies across 30+ industries make that shift using Dynamics 365.
Deep platform expertise
We’ve delivered 68+ Microsoft projects across every major Dynamics 365 module. Our team knows what works, what doesn’t, and how to get you live without surprises.
Clean data migration
Every customer record, interaction history, and deal note comes with you. We map, cleanse, and migrate your data so nothing is lost and everything is usable from day one.
Tailored to your workflows
We don’t force your team into out-of-the-box defaults. Every configuration, every custom field, every automation is built around how your business actually sells and serves.
Full Microsoft stack alignment
Dynamics 365, Teams, Outlook, Azure, Power BI, and Power Platform — we connect the dots across the entire Microsoft ecosystem so your tools work as a unified whole.
Scalable from day one
Architecture decisions made at implementation determine how easy growth is later. We build for where your business is going — not just where it is today.
Security & compliance built in
We configure role-based access, data residency, and audit logging from the start — so your CRM meets compliance requirements without retrofitting later.
On-time delivery
Milestone-driven project management, weekly check-ins, and a dedicated project manager mean you always know where things stand — and timelines are honored.
Post-launch support
Go-live is the beginning. We provide ongoing L1, L2, and L3 support, proactive monitoring, and continuous optimization so your CRM grows with your business.
User training & adoption
A CRM only delivers value if people actually use it. We run hands-on training sessions, produce user guides, and stay available to answer questions after go-live.
Measurable ROI
We define success metrics before we start and track them after go-live — so you can see exactly how Dynamics 365 is improving conversion rates, retention, and support efficiency.
Microsoft Dynamics 365 CRM Demos
See Dynamics 365 in action before you commit to anything. Our demos show you exactly how the platform behaves in real industry scenarios — so you know what you’re getting.
Healthcare CRM Demo
See how a Dynamics 365-powered healthcare CRM helps you personalize patient communication, manage appointments without the chaos, and pull insights that actually improve care delivery.
Dynamics 365: Sales Cycle
Watch how Dynamics 365 Sales helps your team manage the entire sales process more efficiently — from first touch to signed contract.
Marketing Solution Demo
See how Dynamics 365 becomes a complete command center for omnichannel marketing — campaigns, journeys, analytics, all in one view.
Customer Service Demo
Watch how your support agents handle multiple tickets at once — quickly, calmly, and with the full customer picture right in front of them.
Technologies & Platforms We Integrate with Dynamics 365
We connect Dynamics 365 to the tools your teams already rely on.
Many CRM rollouts grow into broader document and content work, so we also deliver the full range of SharePoint services — consulting, development, migration, integration, support, health checks, and managed services — plus Microsoft 365 solutions with consulting, migration, and managed services.
On the SharePoint side we ship packaged solutions — portals, content management, document management, contract management, knowledge management with a structured knowledge management framework, learning management, HR management, ticketing and help desk, and add-ins — alongside SharePoint intranets for business and social use, including full intranet design and development.
For the cloud foundation, our team explains the advantages of Microsoft Azure, secures every environment with Azure security essentials, and tailors setups for small business and startup teams.
Microsoft Ecosystem
Dynamics 365
Azure SQL
Cosmos DB
SharePoint
Power BI
Power Apps
Power Automate
Azure DevOpsCRM Integration Platforms
Salesforce
SAP
ServiceNowBack-end & API Layer
.NET
Node.js
Python
SQL Server
PostgreSQLMicrosoft Dynamics 365 CRM – Q&A
A standard Dynamics 365 CRM implementation typically takes 6–16 weeks depending on the scope, number of users, customizations required, and data migration complexity. Our team provides a precise timeline after an initial discovery session.
Yes. We handle full data migration from legacy systems and on-premises Dynamics setups to Dynamics 365 in the cloud. Your historical customer data is mapped, cleansed, and moved with zero loss.
We cover Dynamics 365 Sales, Dynamics 365 Customer Insights (Marketing), and Dynamics 365 Customer Service — plus Field Service and Remote Assist when required. We configure, integrate, and customize all modules to work as a unified CRM platform.