Implementation of an Application Server Monitoring System for a European IT Product Company
Summary
A European IT product company offers a senior-care communication device and a companion mobile app that lets seniors, relatives, and helpers stay in touch and manage daily schedules. To keep that app stable and available, the company wanted to catch and fix server-side issues before they reached users. INNERLUXES set up Zabbix monitoring of the app's Linux servers on Exoscale, tracking availability and performance metrics, grouping them by issue scenario with severity-based triggers, and alerting the team via email and Telegram for proactive maintenance.
About the Client
The Client is a European IT product company that provides an easy-to-use communication device for senior citizens living independently, along with a companion mobile app — for the senior's device and for their relatives' or helpers' mobile devices — to communicate with seniors and monitor and manage their daily schedule.
Catching App Issues Before Users Do
The Client already had a cross-platform mobile application used on the seniors' tablet-based communication device and on relatives' and helpers' mobile devices. To improve the application's stability and availability by addressing issues before they reached users, the Client needed a system to continuously monitor the app servers.
Zabbix Monitoring With Severity-Based Alerts
An INNERLUXES infrastructure engineer installed and configured Zabbix agents to monitor the Client's Linux-based application servers running on Exoscale instances, set up to watch the metrics that matter and react automatically:
- Availability metrics — such as free server disk space and network connection state.
- Performance metrics — such as memory utilization, network bandwidth usage, packet loss, and interface error rate.
- Visualization — template-based graphs and schemes to visualize the tracked server parameters.
- Scenario-based triggers — metrics grouped by possible issue scenarios (for example, app availability problems), each with triggers that react to unacceptable values and raise notifications by severity: information, warning, critical, and disaster.
- Multi-channel alerts — once values reach a point of risk, the Client is notified through several channels, including email and Telegram, to prevent app issues in time.
Proactive, Stable App Performance
- The Client gained a well-functioning monitoring system that helps ensure the availability and stable performance of its cross-platform mobile application.
- Using the server monitoring data, the Client can proactively identify and resolve emerging application issues and improve the user experience.
Technologies and Tools
Zabbix, Exoscale Cloud.