Automated QRadar SIEM Optimization for a Major North American Retailer

Summary

A large North American retailer wanted to optimize its security operations center (SOC) and SIEM administration, gain a granular view of its IBM Security QRadar deployment, and reduce both alert fatigue and the time spent generating reports. INNERLUXES deployed its automated SIEM health-check and optimization framework, which examined the SIEM in place, detected configuration deviations, and surfaced improvement areas — then delivered deployment-specific customizations and a QRadar maturity roadmap that measurably improved performance and monitoring.

About the Client

The Client is a large North American retail company. It operates a wide range of major brands, predominantly in clothing retail, and runs a vast online marketplace as well as brick-and-mortar stores.

The Challenge

The Client values its reputation as a reliable and secure business and constantly strives to enhance its security management and ensure maximum protection for its complex IT infrastructure. The Client wanted to optimize SOC operations and SIEM administration and free up resources for better offense investigation and threat detection. The company was looking to gain a granular view of its IBM Security QRadar SIEM deployment, reduce alert fatigue, and cut the amount of time required to generate reports.

The Solution

With deep cybersecurity and SIEM tuning expertise, INNERLUXES builds highly specialized custom tools and apps for SIEM covering nearly all SOC use cases. Impressed by INNERLUXES's SIEM tuning and optimization expertise and multifaceted understanding of the underlying threat landscape, the Client turned to INNERLUXES to resolve its SIEM concerns.

Having analyzed the Client's concerns, our team suggested trying a full-featured 30-day proof-of-concept license of our SIEM optimization app suite. Its enterprise version offers an advanced automated QRadar SIEM assessment and optimization framework, anomaly detection features, and reporting metrics, which the Client could leverage to unlock the full potential of its QRadar deployment.

INNERLUXES's team deployed the optimization suite in the Client's IT environment. Its engine thoroughly examined the SIEM system in place, automatically detected deviations, and suggested remediation actions. The suite's dashboards and health markers quickly revealed potential areas for improvement.

INNERLUXES's consultants provided additional actionable insights and delivered customizations specific to the Client's QRadar deployment. They helped analyze the assessment reports and build a strategic QRadar maturity and development roadmap based on the findings.

The Results

• Satisfied with the project outcomes, the Client licensed INNERLUXES's SIEM optimization app suite for ongoing use.
• The Client's IT team underwent comprehensive training by INNERLUXES's consultants on how to use the suite to maximum benefit.
• As a result, the team significantly improved QRadar performance and ensured top-level IT environment monitoring and offense detection.

Technologies and Tools

INNERLUXES SIEM optimization app suite for IBM Security QRadar SIEM.