Secure Modernization of 20-Year-Old Aviation Insurance Software

About Our Client

The Client is a global insurance organization.

Challenge

The Client wanted to re-implement and extend the functionality of its aviation insurance management application, which served as a collaboration space for underwriters, their assistants, and intermediaries. The application was over 20 years old and relied on complex business logic, and there was no up-to-date documentation on its architecture or functionality.

To restore the lost information, plan the new app features, and ensure smooth evolution of the insurance software, the Client was looking for a reliable IT partner with proficient business analysts experienced in the insurance industry.

Solution

INNERLUXES's business analyst started by:

• Conducting a thorough analysis of the Client's business processes, internal regulations, and systems.
• Interviewing employees from all the involved departments on the Client's side.
• Exploring the application's use cases and existing workflows.
• Modeling the to-be processes and describing how the updated application should work.

Based on the analysis, our expert elicited detailed requirements for the new solution and prioritized them on behalf of the stakeholders. The updated app was to provide the following functionality, depending on access level:

Level 1 users (underwriters and their assistants) can:

• Add new submissions.
• Define the types of coverage.
• Create quotes.
• Set up payment plans.
• Bind risks.
• Process and issue policies.
• Maintain midterm activities.
• Manage renewal policies.
• Handle losses.
• Track aged receivables.
• Generate reports.

Level 2 users (insurance brokers) have limited rights defined by the Level 1 users. They can:

• Add new submissions.
• Select the types of coverage.
• Get quotes.
• Request binders.
• Autogenerate policies.
• Make online payments.
• Manage renewals.

In addition, INNERLUXES prepared new UI prototypes. Since end users had worked with the legacy application for many years, our team made the new interfaces behave similarly to the old ones wherever possible, easing adoption of the updated software.

Results

Thanks to INNERLUXES's business analyst, the Client's development team received clearly defined and prioritized requirements for the new solution. This significantly streamlined development, helped add new features without disrupting existing functionality, and simplified further maintenance of the modernized application. End users quickly adopted the modernized application thanks to its familiar UI.

The Client expressed interest in further cooperation to develop similar solutions for its subsidiary.

Methodologies and Tools

Document analysis, interviews, prototyping, data analysis, root-cause and opportunity analysis, current-state assessment, brainstorming, facilitated workshops, observation, gap analysis, Kano analysis, and modeling (business process model and notation, use-case diagrams, entity-relationship diagrams).

Confluence, Atlassian Jira, Microsoft Azure tools for Visual Studio, Microsoft Teams, MockFlow, UXPressia, Lean Canvas, Microsoft Project, Microsoft Visio, draw.io, Gliffy Diagrams, QuickDBD, and SQL Server Management Studio (SSMS).