Call Center Plug-In for Microsoft Dynamics CRM

Summary

A European company behind a cloud-based contact-center software — used by enterprises worldwide for complete, multichannel customer communication and capable of managing operations with thousands of agents — needed to integrate its application with Microsoft Dynamics CRM. INNERLUXES built a JavaScript plug-in that adds a click-to-call dashboard to the standard CRM forms, running smoothly on any desktop or mobile OS.

About the Client

The Client is a European company that has developed a cloud-based contact-center software used by enterprises worldwide to ensure complete, multichannel communication with their clients. The tool is flexible enough to manage operations with thousands of agents and concurrently serves large numbers of call-center specialists across the globe.

The Challenge

The Client commissioned INNERLUXES to create a plug-in that would integrate the contact-center application with Microsoft Dynamics CRM.

The Solution

INNERLUXES's team, experienced in Dynamics CRM custom add-on development, used JavaScript to create the integrated solution. The application provides an additional slick dashboard with a click-to-call feature in the standard Contact, Account, Lead, and Phone forms.

The Results

• The Client was satisfied with the project results.
• The plug-in runs smoothly on any desktop or mobile OS.

Technologies and Tools

MS Dynamics CRM, JavaScript, Durandal, RequireJS, Kendo UI.