6+ Years of Enterprise Software Evolution and Support for a Foodservice Solutions Provider

Summary

For over six years, INNERLUXES has been a trusted technology partner of a US provider of services and solutions for the foodservice and hospitality industries. INNERLUXES modernized and advanced the Client's ecommerce and operational software systems, driving greater business agility, stability, and security.

About the Client

The Client is a long-established US company that helps foodservice organizations boost safety, efficiency, and brand consistency. Its offering includes food labeling and food safety management systems, tamper-evident products, point-of-sale essentials, and first aid kits. The Client also provides brand fulfillment services — handling sourcing, printing, and delivery of custom materials such as menus, posters, flyers, table tents, promotional products, and apparel.

To run this model, the Client relies on a sophisticated digital ecosystem, including:

• Adobe Commerce (Magento) multistore setup with brand-specific B2B portals.
• Internal portals for order processing and knowledge management.
• Epicor ERP with custom extensions and APIs.
• A manufacturing operations management system.
• A Smartsheet-based project management environment.

Initially, this ecosystem was supported by in-house software developers and IT support engineers. However, as the Client's operations grew in scale and complexity, the company realized it needed an external partner to accelerate software development, improve system stability, and handle its evolution end-to-end without the overhead of keeping a full in-house IT team.

The Client sought a single partner that could handle all aspects — software integrations, enhancements, and bug fixes — across this complex IT setup. That is why the company turned to INNERLUXES, trusting its deep expertise in Adobe Commerce (Magento), complex ecommerce back ends, and enterprise applications.

Impact-Driven System Support and Evolution That Enhanced Capabilities and Reduced Manual Effort

To support the Client, INNERLUXES formed a cross-functional team of a project manager, certified Adobe Commerce PHP developers, .NET engineers, a front-end developer, and a QA specialist. The team collaborated closely with the Client's senior product owner to continuously refine project priorities and shape the roadmap. Together, INNERLUXES and the Client established the following workflow to keep operations running smoothly while also driving major system upgrades and new business capabilities:

Fast incident response

INNERLUXES's team resolved all urgent support requests within 24 hours.

Predictable delivery rhythm

Regular releases with new features, non-urgent fixes, and improvements happened every Tuesday.

Impact-aware planning and coordination

The Client's quarterly business objectives guided every support and development activity. INNERLUXES ensured full alignment by using Wrike for transparent backlog tracking, dependency mapping, and real-time progress control. The project manager also enforced structured change management — combining careful impact analysis, cross-team coordination, and open stakeholder communication — to integrate urgent fixes without jeopardizing quarterly outcomes.

Quarterly improvement proposals

Every quarter, INNERLUXES presented a structured set of system and process improvement proposals aimed at reducing employees' routine workflows and strengthening the company's digital systems. Many of these proposals were approved by the product owner and successfully implemented. The Client confirmed that the delivered improvements meaningfully reduced manual effort and enhanced overall system efficiency.

Over six years, INNERLUXES's team:

• Fixed and optimized data synchronization mechanisms between the ecommerce, ERP, and project management systems to keep orders, shipping, and invoicing aligned.
• Rewrote critical ERP business-logic components (discount rules, order validation) to reduce errors and, as a result, cut the volume of support tickets submitted by staff.
• Added new business-enabling features such as product subscriptions, customer inventory reports, backorder functionality, and credit limit controls.
• Enhanced the ecommerce portals with intuitive navigation, smart visual cues (for example, preview states and refined dropdowns), and reliable cross-browser, cross-device performance for a seamless user experience.
• Introduced automated notifications, instant reporting, and automated ticket generation to make ERP–ecommerce processes faster and more transparent.
• Implemented stronger cross-system encryption, fine-grained cookie consent collection, and stricter session management to enhance security.
• Handled regular upgrades and targeted fixes in Adobe Commerce (Magento 2) to keep it secure, fast, and aligned with evolving business logic.
• Optimized cross-system exception management to reduce downtime and improve reliability.

Key Outcomes for the Client

• Faster, smoother operations without disruptions. Proactive system maintenance, rapid resolution of critical issues within 24 hours, and addressing root causes to prevent recurring problems kept business processes running seamlessly.
• New software capabilities to support business agility. High-priority features were rolled out each quarter and prioritized based on the Client's business needs, enabling timely launches of new services such as subscriptions, inventory reports, and credit controls.
• Customer satisfaction. Clearer order tracking, dependable data consistency, and enhanced security boosted client trust.
• A future-ready IT foundation for growth. Continuous system evolution and well-planned feature delivery built a stable, scalable digital core ready to support the Client's growth and changing business demands.
• Lean and reliable IT support. The Client no longer needs to maintain an additional in-house IT support team while enjoying the same level of transparency, convenience, and developer commitment.

Technologies and Tools

PHP 8, Adobe Commerce (Magento 2), Kinetic Server, Composer 2, HTML, JavaScript, jQuery, Knockout.js, Elasticsearch, MySQL 8, Redis, Epicor, AWS S3, Smarty API, Smartsheet, Nginx.