Insurance Software Evolution Consulting for One of Europe's Oldest Property Insurers
Summary
One of Europe's oldest property insurers ran its sales, underwriting, quoting, and policy administration on custom software that began to buckle as the business scaled — frequent disruptions, poor user experience, and an inability to handle growing data volumes. After a previous vendor left the project stuck, the insurer turned to INNERLUXES. In just seven business days, INNERLUXES delivered a full system review and a detailed roadmap for fixing and evolving the software, and was then contracted for the revamp itself.
About the Client
The Client is one of Europe's oldest brokerage and underwriting agencies, focused on residential and commercial property insurance. Over more than 70 years in the business, it has taken part in some of the EU's largest risk insurance programs and built solid underwriting capacities worldwide.
Legacy Insurance Software Buckling Under Business Growth
The Client relied on its custom insurance software to automate sales, underwriting, quoting, and policy administration. As the business scaled up, the software developed continuous performance problems that caused frequent operational disruptions and a poor user experience, until it could no longer handle the growing volume of insurance data and workflows and needed an urgent revamp.
The Client first brought in the vendor that had built the system, but progress stalled: there was no clear technical documentation, the vendor's communication and service delivery were negligent, and — with no established DevOps processes — changes were implemented and tested directly in production, so unfixed defects immediately hit operations. The Client ended the agreement and looked for a responsible technology partner to take over the software's evolution, choosing INNERLUXES for its custom software development and insurance IT expertise to review the system and advise on improvements.
A System Audit and a Software Evolution Strategy
Insurance system audit. INNERLUXES analyzed the legacy software, conducted a code review, and audited the architecture, tech stack, and integrations, delivering a comprehensive report on the system's state that explained the causes of the poor performance and how to fix them. The team also interviewed business users to capture their concerns about the software across their role-specific workflows.
Software evolution consulting. After the audit, INNERLUXES performed a business analysis and documented the requirements for the future solution, then built a detailed revamp strategy and plan aligned with the Client's goals — including software rearchitecting guidelines, a code and database refactoring plan, a new feature map, and the optimal tech stack. INNERLUXES also audited the Client's IT infrastructure and its ability to support future scaling and new features, recommended starting with DevOps implementation, and provided a step-by-step roadmap and an IT-automation toolkit to streamline the software's evolution, testing, integration, and maintenance. Finally, the team estimated the budget, timelines, and team composition needed. Given the urgent need to stabilize the software, INNERLUXES worked to tight deadlines with daily calls with the Client's stakeholders.
A System Review and Roadmap in Just Seven Days
In only seven business days, the Client received a comprehensive system review report and a detailed roadmap for fixing and evolving the insurance software, giving it a clear picture of the issues and letting it start corrective measures promptly and with minimal risk. INNERLUXES's advice on the optimal tech stack and team composition also helped the Client reduce project costs and speed up the fixes. Valuing the collaborative approach and insurance software expertise, the Client contracted INNERLUXES for a comprehensive revamp, and within a week INNERLUXES provided a dedicated development team that is now stabilizing the software's performance.
Methodologies
Q&A sessions, business requirements analysis, document analysis, system analysis.
Technologies and Tools
PHP, WordPress, PhpStorm, MySQL, Wappalyzer, Confluence.