SharePoint Intranet Improvement for a Phyto-Therapeutic Company to Boost User Engagement

Summary

A phytotherapy company's SharePoint Online intranet suffered from low user adoption because it was non-engaging and inconvenient to use. INNERLUXES upgraded the intranet to make it more useful and appealing — adding quick links, news and events web parts, a badge-based recognition system, a Google Alerts mentions feed, and a combined time-zone-and-weather web part — encouraging wider daily use, nurturing employee loyalty, and improving collaboration across the company's globally distributed offices.

About the Client

The Client is a company that cultivates medicinal plants for phytotherapy. It is based in North America and has several offices across the globe.

The Challenge

The Client had an intranet based on SharePoint Online. Its user adoption was low because the solution was non-engaging and inconvenient to use. The Client wanted to encourage wider use of the intranet by making it more useful and appealing for employees, and to use it for nurturing employee loyalty and promoting collaboration among its offices.

The Solution

The Client turned to INNERLUXES for assistance in upgrading its intranet.

INNERLUXES started by increasing the intranet's convenience of use, creating a quick links web part that enabled easy access to the most popular resources such as documents, careers, the employee directory, employee benefits, and more.

To make the intranet more engaging, INNERLUXES introduced web parts that displayed industry and company news, company events, employee birthdays and work anniversaries, and more. To increase motivation and support loyalty, the team developed a recognition system that awarded various types of badges (e.g., Student, Champion) to employees. INNERLUXES also helped the Client track and showcase mentions of the company's name on the web using Google Alerts, configuring the tool to send notifications triggered by new mentions directly to the intranet's RSS feed.

To facilitate collaboration between employees from distant offices, INNERLUXES built a custom web part that showed the time zones of all the company's offices and combined it with a weather web part. This way, users could see the time and weather for all offices at once and stay on the same page while working on questions related to the cultivation of medicinal plants.

The Results

• The Client received a dynamic, engaging, and easy-to-use intranet that encouraged more employees to turn to it on a daily basis and nurtured employee loyalty.
• From the intranet, employees could learn about the latest company and industry news and events, while the gamification features helped increase motivation.
• The intranet's handling of different time zones and weather helped improve collaboration between employees working from different locations.

Technologies and Tools

SharePoint Online, Visual Studio Code, Google Alerts.