Mobile Care Coordination App for an HIE Provider to Increase Patient Engagement

About the Client

The Client is a leading US health information exchange (HIE) vendor.

Limited HIE Capabilities Held Back Patient–Care Team Collaboration

The Client's business challenge lay in limited HIE capabilities that could not ensure streamlined cooperation between patients and care team members. The Client decided to introduce a mobile care coordination application to evolve its HIE platform — putting patients in charge of their health data and letting them control how it is shared with providers and loved ones. The Client also wanted to equip care team members with a mobile tool to communicate with each other on the go when needed.

A Dual-Role Mobile App for Patients and Care Teams

The app created by INNERLUXES's healthcare app development team supports the needs of both patients and care team members, including providers, relatives, and loved ones. Since one person can be both a patient and a care team member at the same time, the team enabled an easy patient/caregiver account toggle through password input or fingerprint validation.

Patient account

For patients, the app is divided into two main modules: health status and care team management.

Within the health status module, the patient can view their aggregated health information from one or many providers, including:

• Diagnoses
• Vitals (including height, weight, SpO2, temperature, respiration, etc.)
• Allergies
• Medications
• Immunizations
• Payers
• Documents (including medical images, CCDs, lab results, etc.)

Here the patient can manage data visibility and allow or deny access to certain information (for example, medications) for a particular care team member. If any information requires an update or change (for example, a new allergy), the patient can request the change from a provider within the app and, if needed, share the update with other providers.

In the care team management module, the patient can view their care team members and invite new ones. To invite a provider, the patient can pick a health specialist from the list of available providers. Invitations to providers, family, and friends can be sent by email or within the app if a future member has already installed it. The patient can also contact their care team using one or more channels, such as calls, video chats, and secure messaging.

Provider account

Care team members can access various information about their patients, including the health data the patient chooses to share and information about other care team members, within and outside the organization, if allowed by the patient.

When other care team members are visible to a provider, they can use calls, video chats, and secure messages to make contact.

They also have access to events occurring with patients, such as:

• ADT encounter
• ER visit
• Adverse reaction to medications
• Accident requiring treatment
• Change in behavior
• Signs of depression, and more

Care team members can manage their event notification preferences to receive data about the events they choose via a particular channel — for example, push notifications, fax, email, text message, or secure message. They can also create events within the app when needed.

If a provider wants to become a care team member without an invitation, they can send a request through the app and fill in a form with information about their education, board certifications, specialties, hospital, in-network health plan, and more. After this information is validated, the request is approved or rejected by the HIE specialists. If approved, the provider joins the list of available providers for patients to add.

An Interconnected Circle of Care for Patients and Providers

INNERLUXES delivered a mobile solution that creates an interconnected circle for patients and their care team members. Patients are now in charge of their health information aggregated from different sources, platforms, and organizations, with the ability to share it with chosen care team members. They can pick the most convenient channel and reach out to providers or caregivers, all gathered in one place.

Providers, in turn, gain visibility over all their patients — their vitals, health-status changes, events, emerging conditions, and more — and can contact patients and other care team members when needed. With mobility added to care coordination, providers can ensure timely intervention and a proactive approach to any condition, be it a complex chronic disease or a post-surgery recovery.

Technologies and Tools

React Native, Spring Boot.