See to the Health of Your Salesforce Solution
Your Salesforce should be working hard for you — not sitting there with hidden gaps slowing everything down. Innerluxes provides complete administration and development support for Salesforce solutions, keeping them stable, fast, and ready to grow with your business. It pairs naturally with our Salesforce consulting, implementation, integration, customization, app development, and managed services.
- in software development with deep Salesforce specialization.
- 132+ IT professionals on board, ready to take over your environment.
- 68 projects delivered across 30+ industries worldwide.
- An quality management system underpins every support engagement.
- Our broader CRM practice spans CRM services, CRM consulting, CRM implementation, dedicated CRM implementation services, CRM testing, and accounting CRM.
- We tailor CRM to your sector too — healthcare CRM, banking CRM, insurance CRM, manufacturing CRM, retail CRM, and ecommerce CRM.
- For finance teams, we also build CRM for financial services and CRM for financial advisors.
Get your entire Salesforce environment reviewed from the ground up with a full Innerluxes audit. We check your processes, records, and user roles, then fix what’s holding you back so you actually get the CRM performance you’re paying for. Request a Salesforce audit to get started.
The Scope of Our Salesforce Support Offering
We take over the full development and administration support of your Salesforce solution — or just the parts you need help with. You decide.
Daily administration
- Configuration requests on demand.
- Workflow and automation setup.
- Custom report building.
- App installation and management.
- No IT bottlenecks for your teams.
Data administration
- Data upload and cleansing.
- Duplicate rule setup.
- Validation checks and governance.
- Data accuracy and integrity.
- Trustworthy records at all times.
24/7 system monitoring
- Round-the-clock environment watch.
- Errors caught before outages occur.
- Proactive issue resolution.
- Continuous uptime protection.
- Real-time alerting and response.
Monthly health checks
- Full monthly solution review.
- Inefficiency identification.
- Underused feature discovery.
- Process tune-up recommendations.
- Continuous improvement tracking.
User help desk
- Real answers, fast response.
- Individual user query handling.
- System-wide issue resolution.
- Reliable daily support layer.
- Escalation management.
Troubleshooting
- Code-level bug investigation.
- Performance issue resolution.
- Security gap identification.
- Unexpected behavior fixes.
- Proper root-cause repair.
System evolution
- New feature rollouts.
- Deep system modifications.
- Enhancements without disruption.
- Business-aligned development.
- Future-proofing your investment.
Salesforce Products We Support
We cover the full Salesforce ecosystem — so whatever products your business runs on, our team knows them inside and out.
Sales Cloud
Full support for pipeline management, opportunity tracking, sales automation, forecasting tools, and all Sales Cloud configurations and custom objects.
Service Cloud
Administration and evolution support for case management, customer service workflows, omnichannel routing, and service console customizations.
Marketing Cloud
Journey Builder, Email Studio, Automation Studio, and data extension support — keeping your marketing automation running without interruption.
Community Cloud
Portal management, member experience customization, permission configuration, and community-level data security and sharing rules.
Financial Services Cloud
Support for financial advisors, insurance agents, and banking teams — including household management, referral tracking, and compliance configuration.
Nonprofit Cloud
Donor management, fundraising automation, program management, and volunteer coordination — all maintained and evolved as your mission grows.
Salesforce CPQ
Quote configuration, pricing rules, approval workflows, contract management, and subscription billing — kept accurate and fast at every stage.
Salesforce Chatter
Collaboration feature administration, feed management, group configuration, and integration support to keep internal communication connected to your CRM.
Adnan Jillani
Principal Architect and Enterprise Solutions Expert
at INNERLUXES
“Keeping Salesforce environments healthy means staying ahead of problems, not reacting to them. Our monthly health checks and 24/7 monitoring catch inefficiencies and errors before they affect your team — so your CRM is always an asset, never a liability.
Selected Projects by InnerLuxes
Cooperation Stages & Pricing
Every engagement begins with a structured transition and follows a clear, transparent process — so you always know what’s happening and what it costs.
We review your environment, run a full knowledge transfer, document your configurations, and hand over responsibilities smoothly — no chaos, no gaps.
We deliver the agreed support scope and send monthly reports. Every team member follows strict security standards — your data stays protected, always.
Every quarter, we return with concrete proposals to actively evolve your Salesforce investment — not just maintaining the status quo, but building on it.
Pricing Model
The total price of Salesforce technical support consists of a monthly fee based on your number of Salesforce users, the support scope you choose, and the complexity of your existing customizations — plus T&M payments for services that go beyond the fixed monthly scope.
KPIs & How You Benefit
We’re self-managed and fully transparent. You can track how well we’re doing at any time using clear, honest KPIs — and you’ll feel the difference from day one.
Fast case resolution
We track Average Case Resolution Time as a core KPI — because slow fixes cost your team hours they can’t afford to lose.
High SLA success rate
SLA Success Rate is measured and reported monthly — so you know your commitments are being met, not just assumed.
User satisfaction score
We measure how happy your team is with our support — and we use that feedback to continuously improve the service you receive.
Strict data security
Every team member follows uniform security standards. Your business information is protected at every step — not just during onboarding.
Quarterly improvements
Every quarter we bring concrete proposals to evolve your Salesforce investment — not just maintain it. Your CRM improves as your business grows.
Full ITSM compliance
We manage support tickets following ITSM best practices — clean, structured, and easy to track. Incidents and change requests handled the right way.
Monthly transparent reports
You receive a complete monthly report showing what’s been done, what’s been fixed, and where things stand. No guesswork, no surprises.
Flexible cooperation models
Choose task-based (your IT approves tickets, we execute) or need-based (you describe the business need, we shape and deliver). You pick what fits.
Deep Salesforce expertise
Sales Cloud, Service Cloud, Marketing Cloud, CPQ and more — our team covers the full Salesforce ecosystem, not just the basics.
Low complaint escalation
Complaint Escalation Rate is tracked and minimized. Our proactive approach means most issues never need to escalate in the first place.
Choose Your Cooperation Model
Task-based model
Your IT managers approve change tickets with clear technical requirements, and our team picks them up and gets them done. Clean, structured, and easy to track.
I’m Interested →Need-based model
You tell us what your business needs — we figure out the technical details. Our team works directly with your departments to shape requirements and deliver exactly what you actually need.
I’m Interested →Full environment
takeover
Hand us your complete Salesforce environment. We manage everything — administration, development, monitoring, evolution — so your team can focus on what they do best.
I’m Interested →Salesforce Support – Q&A
We support Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Financial Services Cloud, Nonprofit Cloud, Salesforce CPQ, and Salesforce Chatter — covering the full Salesforce ecosystem.
Pricing consists of a monthly fee based on your number of Salesforce users, the support scope you choose, and the complexity of your existing customizations — plus T&M payments for services beyond the fixed monthly scope.
We track clear KPIs: Number of Cases Resolved (by type), Average Case Resolution Time, User Satisfaction Score, SLA Success Rate, and Complaint Escalation Rate — all reported transparently every month.