Keep Your Software Running Perfectly
Maintenance & Support services
What if your software never went down, never slowed down, and never fell behind? We provide 24/7 monitoring, proactive maintenance, bug fixes, security patches, and continuous improvements — so your product stays fast, secure, and up-to-date while you focus on growing your business.
What We Actually Handle For You
Not just “fixing bugs when they break” — we proactively keep your product healthy. Here’s how we ensure your software runs flawlessly, every single day.
24/7 Monitoring & Alerting
Uptime checks, server health, API response times, error rates, resource usage — we monitor everything around the clock. Automated alerts trigger instant response so issues are resolved before your users even notice them.
Bug Fixes & Incident Response
Critical bug? Production down? We respond immediately with dedicated SLA-backed response times. Root cause analysis, hotfixes, regression testing, and post-mortem reports — every incident gets treated seriously and resolved permanently.
Security Patches & Updates
Dependency updates, CVE patches, framework upgrades, SSL renewals, firewall rules — we keep your software stack current and secure. Zero-day vulnerabilities get addressed immediately, not “next sprint.”
Performance Optimization
Slow queries, memory leaks, CPU spikes, cache misses — we find and fix every bottleneck. Database tuning, CDN configuration, lazy loading, code profiling — your product gets faster with every optimization cycle.
Feature Enhancements
New features, UI improvements, API extensions, third-party integrations — we continuously evolve your product based on user feedback and business goals. Small iterations that add massive value, shipped on a predictable cadence.
Backup & Disaster Recovery
Automated backups, point-in-time recovery, geo-redundant storage, failover testing — we protect your data against every worst-case scenario. When disaster strikes, your recovery time is measured in minutes, not hours.
What Kind of Support Do You Need?
Every product has different needs. Tell us yours, and we will match you with the right plan.
Web App Maintenance
SaaS platforms, web portals, e-commerce sites, dashboards — we keep your web applications running fast, secure, and up-to-date with framework upgrades, dependency patches, and performance tuning.
Get web supportMobile App Maintenance
iOS and Android apps need constant care — OS updates, store policy changes, crash fixes, and new device compatibility. We handle it all so your app stays healthy across every device and OS version.
Get mobile supportDesktop App Maintenance
Windows, macOS, Linux — we maintain desktop applications with auto-update systems, crash reporting, license management, and compatibility testing across OS versions and hardware configurations.
Get desktop supportInfrastructure Management
AWS, Azure, GCP, on-prem servers — we manage your entire infrastructure. Server patching, scaling, cost optimization, uptime monitoring, and security hardening handled by our DevOps engineers.
Get infra supportLegacy System Support
Old codebases, outdated frameworks, undocumented systems — we stabilize, document, and gradually modernize legacy software. Keep it running while we plan and execute the migration to modern tech.
Rescue my systemDedicated Support Team
Need a full-time support squad? We embed dedicated engineers into your workflow — Slack, Jira, daily standups. They learn your codebase inside-out and become your permanent technical safety net.
Build your teamHow We Make It Happen
Great support is not reactive — it is systematic. Here is how we take you from “constant firefighting” to “smooth, predictable operations.”
System Audit & Assessment
We start by auditing your entire stack — codebase quality, infrastructure health, security posture, performance baselines, and technical debt. You get a full diagnostic report with every issue categorized by severity.
Onboarding & Knowledge Transfer
Our team studies your codebase, architecture, deployment pipeline, and business logic. We set up access, documentation, and communication channels. Within days, we know your system as well as the team that built it.
Monitoring Setup
We deploy comprehensive monitoring — uptime checks, performance metrics, error tracking, log aggregation, and custom dashboards. Automated alerts ensure the right people know about issues the moment they happen.
Stabilization & Quick Wins
We fix critical bugs, patch security vulnerabilities, optimize the worst performance bottlenecks, and address the highest-impact technical debt. Your product gets noticeably better in the first 30 days.
Ongoing Maintenance
Regular dependency updates, framework upgrades, database maintenance, backup verification, and security scanning. We handle the routine work that keeps your software healthy — on a predictable schedule you can count on.
Continuous Improvement
Monthly health reports, quarterly roadmap reviews, feature enhancements, and architecture improvements. Your product does not just survive — it keeps getting better, faster, and more reliable with every cycle.
Our Tech Arsenal
The tools and platforms we use to keep your software healthy and secure
Prometheus
Grafana
Datadog
Sentry
PagerDuty
Jenkins
GitHub Actions
Docker
Kubernetes
Terraform
AWS
Azure
Google Cloud
ELK Stack
New Relic
Ansible
What’s Included
Know Exactly Where You Stand
When you choose INNERLUXES for maintenance & support, we include a comprehensive system health check at no extra charge. We audit your codebase quality, infrastructure performance, security vulnerabilities, database health, and deployment pipeline — and deliver a prioritized action plan.
No hidden fees, no surprises. Just a clear picture of your system’s health with every issue ranked by impact and urgency.
Real-Time Visibility From Day One
Sign up for any support plan, and we will set up production monitoring for free. Uptime checks, error tracking, performance dashboards, and automated alerts — configured and connected to your team’s Slack, email, or PagerDuty.
You get instant visibility into your system’s health from the first day. No more guessing whether things are running smoothly — you will always know.
Client Reviews
What our clients say about working with us.
[INNERLUXES] always finds time to look into new things for us and have demonstrated a real willingness to react quickly to change.
INNERLUXES work on the app has resulted in increased efficiency in both communication and record keeping for Eurostar. Eurostar appreciates INNERLUXES project management, flexibility, and responsiveness.
Eurostar
London, United Kingdom
INNERLUXES communication is very efficient and clear.
INNERLUXES work has streamlined internal processes, resulting in faster workflows, fewer bugs, and expenses reduction. They are outstanding at project management — they are collaborative, communicative, and proactive.
Archrival
Lincoln, Washington, USA
Everything was handled professionally.
Thanks to INNERLUXES skilled developers, the client was able to complete and deliver a well-designed solution on time. The team easily adapted to the in-house team’s work style, allowing for a seamless collaboration.
EHOLD Group
Dubai, United Arab Emirates
They’re solid and deliver on their promises.
The number of power users, a KPI, increased by 15% during INNERLUXES work. Families who use the app have liked their changes. INNERLUXES team succeeds in their tasks because of their structured, communicative, and well-rounded team.
GeoZilla Family Locator
Palo Alto, California, USA
They deliver very high-quality results.
While the platform is still being tested, the results thus far have met the expectations of the internal team. INNERLUXES is committed to producing quality results, going above and beyond to ensure the customer receives a high level of support.
Deltager
Oslo, Norway
They are a professional, established company with an enterprise background and a core development team.
The MVP has garnered praise from stakeholders for its functionality and look and feel. INNERLUXES provides top-notch resources that produce high-quality development and design work.
Investment Evolution
New York City, New York, USA
They managed their team well and made sure we understood what was being worked on.
Although not a local Swedish company, INNERLUXES built a great product and accommodated to project requirements. They took a sincere interest in the product and its purpose.
Euro Accident
Stockholm, Sweden
The efficiency was their greatest strength that we leveraged for this project.
Valuing efficiency over quality, the client appreciated INNERLUXES quick deliverables and affordable rates. Some artwork was standout quality while other pieces needed revision to meet expectations.
Small Giant Games
Helsinki, Finland
They understood the requirements of the task quickly...
INNERLUXES is complimented for bringing their development insight to the table, understanding the requirements quickly, and delivering an app on time/budget with a design that has satisfied all stakeholders.
SE Ranking
Palo Alto, California, USA
I’m really happy with them, and I’m ready to do more work with INNERLUXES.
INNERLUXES workflow, communication, and time management were highlights of the project. Communication was a key to success because the client is located in Latin America and the delivery team in Eastern Europe.
Ztadium Studios
Santo Domingo, Dominican Republic
They were great at making sure that issues were followed up on; nothing fell through the cracks...
The app delivered has received only positive feedback from users, this client found INNERLUXES extremely responsive throughout their project.
Consero Group
Bethesda, Maryland, USA
INNERLUXES has a robust team, providing experts in every field we required.
INNERLUXES project management, ability to act on feedback, and provide experts to address concerns, are all highlights of this client’s partnership.
Woodside Hotels
San Francisco, California, USA
INNERLUXES attention to detail has been great. Our project coordinator, in particular, has been fabulous.
The app has successfully launched, the client’s investors are satisfied and are onboard with mapping several future versions to better address the marketplace.
Liquid Studios
Atlanta, Georgia, USA
Our clients and projects
Software solutions for monitoring Oil & Gas company
Our Front-End engineers work as part of the team of a US company — the leader in Digital Oilfield Solutions. The task was to create an upgraded version of a web-based solution that optimizes oil and gas equipment and answers critical questions about its condition and performance.
VIEW CASE STUDY ❯❯❯
“The quality of the work and engagement has been so good. They go beyond simply executing a task, story or test and are genuinely interested in understanding what the end user wants/needs.”
Media content management platform
ANC is a New York-based company that builds unforgettable digital experiences for brand marketing. Through immersive design and multimedia services, they transform commercial spaces — stadiums, entertainment venues, transit hubs, and trade centers.
VIEW CASE STUDY ❯❯❯
“They work to help develop our company instead of only being a third-party service provider. As a result, they’ve become a part of our company, which is very cool.”
ML-powered laboratory diagnostics software
Selux Diagnostics is a US biotech company transforming infectious disease diagnostics with rapid antibiotic susceptibility testing to combat antimicrobial resistance and enable personalized therapies.
VIEW CASE STUDY ❯❯❯
“INNERLUXES resources are embedded in our team and serve as an extension to our workforce. And during the inevitable crunch periods INNERLUXES was able to rapidly increase our access to a skilled resource pool.”
AI-powered automation platform
Our client provides an AI-based collaborative platform that helps SRE teams respond to production incidents using a breakthrough approach. With this product, they can adopt SRE methodologies and reduce toil while getting a unified view of incidents.
VIEW CASE STUDY ❯❯❯
“The reliability and quality of the work done by the team are impressive.”
Frequently Asked Questions
Got questions about software maintenance and support? Here are the answers to everything clients ask us most.
How quickly do you respond to critical issues?
For critical production issues, our SLA guarantees response within 1–2 hours, with resolution targets based on severity. P1 (system down) gets immediate attention around the clock. P2–P4 issues follow prioritized timelines. We will define exact SLAs during onboarding based on your plan.
Can you maintain software built by another team?
Absolutely. We take over codebases from other agencies, freelancers, or in-house teams all the time. We start with a thorough code audit, document the architecture, set up proper monitoring, and establish a maintenance workflow. Within 2–4 weeks, we know your system inside-out and are fully operational.
What technologies do you support?
We support all major tech stacks: React, Angular, Vue, Next.js on the frontend; Node.js, Python, .NET, Java, PHP on the backend; PostgreSQL, MongoDB, MySQL, Redis for databases; AWS, Azure, GCP for cloud; Docker, Kubernetes for containerization. If your stack is not listed, ask us — chances are we have worked with it.
Do you offer 24/7 support?
Yes. Our premium plans include 24/7 monitoring and on-call support with dedicated engineers across multiple time zones. For standard plans, we cover business hours with extended emergency coverage. Every plan includes automated monitoring that catches issues around the clock, even when humans are sleeping.
Can you also add new features, or just fix bugs?
Both. Bug fixes and stability are our baseline, but most clients also use their maintenance hours for feature enhancements, UI improvements, new integrations, and performance optimizations. We allocate dedicated hours each month for feature work alongside maintenance tasks — so your product keeps evolving, not just surviving.
How do I get started with a maintenance plan?
Simple. Book a free consultation, and we will assess your system, understand your needs, and recommend the right plan. We start with a system audit, set up monitoring, onboard our team, and begin maintenance — all within the first two weeks. No long contracts required; we earn your trust month by month.
Ready to Stop
Worrying About Downtime?
Tell us about your software and what keeps you up at night. We will show you exactly how we would keep it running perfectly — response times, monitoring plan, and all. No commitment, just a real conversation.
Let’s Talk Support