IT Outsourcing Services
Ideally, IT processes run unnoticed in the background of your business — everything works flawlessly, supporting your daily operations rather than complicating them. As your IT outsourcing partner, we will strive for the ideal.
Liaquat Ali
INNERLUXES’ IT Director and Principal Architect
IT outsourcing services are a business model where companies entrust a variety of technical roles and IT responsibilities to an external provider. Acting as an auxiliary for businesses, IT outsourcing helps companies gain access to new resources and technologies, address hiring and staff training challenges, improve operational efficiency, and maintain business continuity.
IT Outsourcing with INNERLUXES in Figures
Cooperation Models We Support
Staff augmentation
Cover resource or skill gaps of your in-house IT team with our experts managed by you directly.
Self-managed team
Get a self-managed team led by INNERLUXES’ PM or Team Lead to carry out your IT initiative.
Full outsourcing
We take care of your specific IT function(s) with full responsibility for their quality and related risks.
Why Choose INNERLUXES
- Full-scale Project Management Office to handle projects of any complexity.
- in IT, with help-desk services based on ITIL principles.
- DevOps and infrastructure automation on every long-running engagement.
- Mature quality management system proved with a quality-management controls to deliver tangible service value and predictable results.
- Solid security management system backed by information-security controls to protect the customers’ data we access.
- 68+ projects delivered by 132+ professionals, more than 50% of them senior and lead specialists.
- Consulting expertise in over 30 industries and 2,327+ services to bridge business and technology.
- Client code, credentials, and data stay inside a Chromium enterprise browser we built in-house.
Get More Efficient IT with Expert Outsourcing
The Scope of IT Outsourcing Services by INNERLUXES
Optimize IT operations
Plan and implement new IT projects
Our Technological Expertise
We pair proven classics with modern tools — choosing the right technology for your project, not the trendiest one.
Back-end programming languages
.NET
Java
Python
Node.js
PHP
GoFront-end programming languages
HTML5
CSS3
JavaScript
Angular
React
Meteor
Vue.js
Next.jsMobile
iOS
Android
Xamarin
Cordova
PWA
React Native
Flutter
IonicLow-code development
Power Apps
Power Automate
App Engine Studio
BubblePlatforms
Dynamics 365
Salesforce
Magento
SharePoint
ServiceNow
Power BI
SAPDatabases / Data Storages
SQL Server
MS Fabric
MySQL
Azure SQL
Cassandra
Hive
HBaseDevOps
Docker
Kubernetes
OpenShift
Ansible
Puppet
Chef
SaltStack
AWS Dev Tools
Azure DevOps
Google Dev Tools
Jenkins
Zabbix
Nagios
ElasticsearchSelected IT Outsourcing Projects
Our Satisfied Clients
INNERLUXES’ Approach to IT Service Delivery
- Fixed price.
Best for: feasibility study, PoC, small projects.
- Time & Material (with a cap).
Best for: advisory; large-scale or flexible projects.
- Per-ticket pricing.
Best for: L1, L2 support.
- Fixed monthly fee.
Best for: L3 support (in-code changes).
- Advanced techs for the best ratio of business value to cost.
- Agile, DevOps, infrastructure automation, shift-left QA approach, test automation.
- Cloud resource consumption optimization.
- Increased team efficiency due to established project management practices.
- Resources with lower rates work on routine tasks; resources with low performance are replaced.
Cooperation flexibility
- Wide pool of roles – project managers, developers, DevOps, architects, QA engineers, support specialists, data experts, etc.
- We’re open to co-sourcing.
- No vendor lock-in – we’re ready to assist with transferring knowledge to a new vendor.
- From 0.5 FTE to 150+ FTE.
- Cooperation term: 1 month–
- All software code is owned by your organization.
- 24/7 services to cover all time zones from North America to Australia and New Zealand.
Quarterly service improvements
- Regular roadmap revision (stated business needs vs. current business needs; value we bring vs. highest possible value; etc.).
- Proactive approach: we analyze processes and solutions and suggest adding improvements and possible competitive advantages.
- Anticipating, openly communicating, and effectively managing potential stumbling blocks in cooperation.
Regulatory compliance
- quality management to assure the quality of the services delivered.
- Security management to assure the security of our clients’ data.
- Compliance with industry-specific regulations: HIPAA, GAMP, PCI DSS, SOC 3, GDPR, etc.
Visibility and KPI-based results
We define the goals you want to achieve and ensure service transparency via reports on:
- Use of resources (actual vs. planned).
- Current issues & potential risks.
- Team productivity and service quality KPIs, etc.
While the IT outsourcing industry is not immune to hidden costs and scope creep, INNERLUXES remains fully transparent at all stages of the collaboration and ensures mutual understanding of objectives, constraints, service scope, KPIs, and costs. This helps us define a tailored roadmap that supports business growth, avoids vendor lock-in, and minimizes the risk of unforeseen costs.
In addition to transparency, we bring a strategic mindset to every engagement. Rather than simply performing routine tasks, we proactively identify opportunities to optimize processes, system performance, and IT costs.
KPIs we use to estimate the work progress and results:
Service quality
- First-response and resolution time vs. SLA.
- Tickets resolved on the first contact.
- Backlog of unresolved tickets.
- Reopened tickets.
Delivery performance
- Sprint velocity and commitment reliability.
- Lead time from request to production release.
- Change failure rate.
- Defects found after release.
Business outcome
- IT cost per user, per ticket, per release.
- Infrastructure spend vs. budget.
- Availability of business-critical systems.
- User satisfaction (CSAT) score.
INNERLUXES’ IT Outsourcing — Q&A
How do I know whether my IT costs may be reduced?
We analyze the current state of your IT to see the potential for its improvement and then compare the TCO of your IT managed in-house vs. by INNERLUXES. As a rule, our best practices (e.g., Agile, DevOps, and integrated manual and automated testing) help to achieve over 2x effectiveness of your current investments.
Doesn’t IT outsourcing pose a threat to corporate data security?
INNERLUXES adheres to strict data security policies and follows the established in-house safety management systems. We ensure 24/7 security monitoring to prevent unsolicited access and ransomware threats, and client code, credentials, and data stay inside a Chromium enterprise browser we built in-house.
Can an IT outsourcing vendor guarantee against premature service termination?
As a trusted technology partner, INNERLUXES welcomes opportunities to provide IT outsourcing services for as long as, so you don’t have to worry about sudden discontinuation from our side. Still, our contracts always include a substantial transition period to ensure no service downtime for our clients.
Our Outsourcing Service Options
Full-service IT outsourcing
Outsource any IT tasks (e.g., development, support, management) to INNERLUXES — we’ll make sure to deliver the best outcomes.
Co-sourcing with an in-house IT team
Delegate your IT operations and execution of new IT-related business initiatives to INNERLUXES — and let your team focus on other tasks.
Co-sourcing with other vendors
Strengthen your IT vendor ecosystem with INNERLUXES as an experienced professional in any IT domain that may require vendor assistance.
Need More Proof of Our Competence?
Take a look at our case studies — we will gladly walk you through the outsourcing projects and client reviews relevant to your situation, so that you can confirm our reliability.
The Pros and Cons of Outsourcing IT Services
Explore more
Pros:
- Reducing IT costs due to leveraging consumption-based pricing for outsourced services, economies of scale, etc.
- Quickly obtaining world-class IT resources.
- Increased resource flexibility.
- Freeing in-house resources for other priority services and tasks.
- Reducing management efforts.
- Taking the IT function to a level of competence higher than achievable in-house.
Cons:
- Risk of selecting an inappropriate IT outsourcing company.
- Security risks (e.g., breach of confidentiality, regulatory non-compliance).
- Less control over IT processes and initiatives.
- No ability to change or terminate outsourcing contracts without penalties.
- Possibility of communication gaps due to culture differences in case of offshore outsourcing.
All about IT Outsourcing
Let’s discuss your needs
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