Privacy Policy

1. Introduction

Welcome to INNERLUXES. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By accessing our website or using our services, you agree to the collection and use of information as described in this policy. If you do not agree, please discontinue use of our website and services.

2. Information We Collect

Information You Provide Directly

• Contact Information: Name, email address, phone number, and company name when you fill out forms or contact us.
• Account Information: Credentials and profile details if you create an account with us.
• Project Information: Details about your business requirements, project briefs, and technical specifications shared during consultations.
• Recruitment Information: Resume, cover letter, work history, skills, and references when applying for positions.
• Payment Information: Billing details processed through secure third-party payment providers (we do not store card numbers).

Information Collected Automatically

• Device Data: IP address, browser type, operating system, device identifiers.
• Usage Data: Pages visited, time spent on pages, click patterns, referral URLs.
• Location Data: Approximate geographic location based on IP address.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, operate, and maintain our software development, design, and marketing services.
• Communication: To respond to your enquiries, send project updates, and provide customer support.
• Improvement: To analyse usage patterns and improve our website, services, and user experience.
• Recruitment: To evaluate job applications and manage the hiring process.
• Marketing: To send relevant information about our services, with your consent, which you can opt out of at any time.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
• Security: To detect, prevent, and address fraud, abuse, and technical issues.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

• Essential Cookies: Required for the website to function properly (e.g., session management, theme preferences, navigation).
• Analytics Cookies: Help us understand how visitors interact with our website using anonymised, aggregated data.
• Functional Cookies: Remember your settings, preferences, and choices to provide a personalised experience.

5. Third-Party Services

We may use trusted third-party services to support our operations:

• Hosting Providers: To host and deliver our website securely.
• Analytics Tools: To collect anonymised usage data for website improvement.
• Email Services: To deliver transactional and support emails (e.g., Web3Forms for form submissions).
• Payment Processors: To handle payments securely (we never store your card details).

All third-party providers are carefully selected and contractually obligated to protect your data in accordance with applicable privacy laws.

6. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for all data transmitted to and from our website
• Encryption at rest for sensitive data stored in our systems
• Access controls with role-based permissions and multi-factor authentication
• Regular security assessments and penetration testing
• Secure development practices following OWASP guidelines
• Employee training on data protection and security awareness

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. If you believe your information has been compromised, please contact us immediately.

7. Data Retention

We retain personal information only for as long as necessary:

• Client project data: For the duration of the engagement plus 6 years for legal and financial compliance.
• Contact form submissions: Up to 24 months from your last interaction.
• Job applications: Up to 12 months from the date of submission, unless you consent to longer retention.
• Analytics data: Retained in anonymised, aggregated form only.

When data is no longer needed, it is securely deleted or anonymised so it can no longer identify you.

8. Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected data from a child under 16, we will promptly delete it. If you believe a child has provided us with personal information, please contact us at innerluxes@gmail.com.

9. Your Choices & Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we update or correct inaccurate information.
• Deletion: Request that we delete your personal data, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing emails at any time using the link in our emails.
• Data Portability: Request your data in a portable, machine-readable format.
• Restrict Processing: Ask us to limit how we process your data.

To exercise any of these rights, email us at innerluxes@gmail.com. We will respond within 30 days.

10. International Users

INNERLUXES operates internationally. If you are accessing our services from outside the country where our servers are located, your data may be transferred across borders. We ensure appropriate safeguards are in place for such transfers, including:

• Standard Contractual Clauses (SCCs) for EU/EEA data transfers
• Compliance with applicable local data protection laws
• Data Processing Agreements with all international partners

For EU/EEA residents, please also refer to our GDPR Compliance page for additional rights and protections.

11. Policy Updates

We may revise this Privacy Policy from time to time. When we make significant changes, we will update the "Effective" date at the top of this page and may notify you via email or a prominent notice on our website. We encourage you to review this page periodically to stay informed.