Terms & Conditions

1. Acceptance of Terms

By accessing or using the INNERLUXES website ("Site") or engaging our services, you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, you must not use our Site or services.

These Terms constitute a legally binding agreement between you ("Client", "you", "your") and INNERLUXES ("Company", "we", "us", "our").

2. Services Description

INNERLUXES provides custom software development, design, consulting, and digital marketing services including but not limited to:

• SaaS product development and web application development
• Mobile and desktop application development
• AI-powered applications and platforms
• Chromium and browser-based development
• UI/UX design and prototyping
• Cloud and DevOps solutions
• Digital marketing, SEO, and content strategy
• Staff augmentation and dedicated development teams

The specific scope, deliverables, timeline, and pricing for each project will be defined in a separate Statement of Work (SOW) or service agreement between the parties.

3. Client Engagements

All project engagements are governed by individual Statements of Work (SOWs) that outline:

• Project Scope: Detailed description of deliverables and features.
• Timeline: Development milestones, review stages, and delivery dates.
• Resources: Team composition and allocated developer hours.
• Acceptance Criteria: Standards for project approval and sign-off.

Changes to the agreed scope ("Change Requests") must be documented in writing and may result in adjustments to timelines and costs. Both parties must approve Change Requests before implementation.

4. User Obligations

When using our Site or services, you agree to:

• Provide accurate, complete, and current information when requested.
• Provide timely feedback, approvals, content, and access to systems required for project delivery.
• Not use our Site or services for any unlawful, harmful, or fraudulent purpose.
• Not attempt to gain unauthorised access to our systems or infrastructure.
• Not reproduce, distribute, or create derivative works from our Site content without written permission.
• Maintain reasonable security for any credentials or access provided to you.

5. Intellectual Property

Our IP

All content on the INNERLUXES website — including but not limited to text, graphics, logos, icons, images, code samples, and the underlying software — is the property of INNERLUXES and protected by applicable intellectual property laws.

Client Deliverables

Upon full payment, intellectual property rights in custom-developed deliverables are transferred to the Client as specified in the applicable SOW, subject to the following exceptions:

• Pre-existing IP: Tools, frameworks, libraries, and code that existed prior to the engagement remain the property of their respective owners.
• Open-Source Components: Any open-source software used is governed by its respective licence terms.
• Reusable Components: Generic, non-client-specific modules, patterns, or methodologies developed during the engagement may be retained by INNERLUXES for use in other projects.

Portfolio Rights

Unless otherwise agreed in writing, INNERLUXES reserves the right to showcase completed work in its portfolio, case studies, and marketing materials.

6. Payment Terms

• Pricing: All fees and pricing are specified in the applicable SOW or invoice and are exclusive of taxes unless stated otherwise.
• Payment Schedule: Payments are due according to the milestones defined in the SOW. A deposit may be required before project commencement.
• Late Payments: Invoices not paid within 14 days of the due date may incur a late fee of 1.5% per month on the outstanding balance.
• Suspension: We reserve the right to suspend services if payment is overdue by more than 30 days. Work will resume once the outstanding balance is settled.
• Refunds: Custom development services are non-refundable for work already completed and accepted. Prepaid fees for undelivered milestones may be refunded at our discretion.

7. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the engagement, including but not limited to:

• Business plans, strategies, and financial information
• Technical designs, source code, and architecture documentation
• User data, customer lists, and trade secrets
• Project specifications and unpublished features

Confidential information shall not be disclosed to third parties without prior written consent, except where required by law. These obligations survive the termination of any engagement for a period of 3 years.

8. Warranties & Disclaimers

INNERLUXES warrants that:

• Services will be performed with reasonable skill and care, consistent with industry standards.
• Deliverables will materially conform to the specifications outlined in the applicable SOW for a period of 30 days after acceptance ("Warranty Period").

We do not guarantee that our Site will be uninterrupted, error-free, or free of viruses or other harmful components.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

• INNERLUXES shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.
• Our total aggregate liability under these Terms or any SOW shall not exceed the total fees paid by you to INNERLUXES in the 12 months preceding the event giving rise to the claim.
• We are not liable for delays, failures, or damages caused by factors beyond our reasonable control, including but not limited to acts of God, war, government actions, internet disruptions, or third-party service failures.

10. Indemnification

You agree to indemnify, defend, and hold harmless INNERLUXES, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:

• Your breach of these Terms
• Your use of our services in violation of applicable laws
• Content, materials, or data you provide that infringe third-party rights
• Any unauthorised use of our deliverables

11. Termination

• By Either Party: Either party may terminate an engagement with 30 days' written notice. Termination fees may apply as specified in the applicable SOW.
• For Cause: Either party may terminate immediately if the other party materially breaches these Terms and fails to cure the breach within 15 days of written notice.
• Effect of Termination: Upon termination, the Client shall pay for all work completed up to the termination date. INNERLUXES will deliver all completed deliverables and return any Client-provided materials.

Sections relating to Intellectual Property, Confidentiality, Limitation of Liability, and Indemnification survive termination.

12. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

Any dispute arising under these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, the dispute may be referred to mediation before proceeding to binding arbitration or litigation in the courts of England and Wales.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised "Effective" date. Continued use of our Site or services after changes are posted constitutes acceptance of the modified Terms.

For existing engagements, material changes to these Terms will not apply retroactively without mutual written agreement.